Return to Work

Get your people back safe & compliant.

BizPort's Return to Work specialists design structured recovery pathways that minimise lost-time injury costs, meet every Workers' Compensation obligation, and get your team members back to productive, meaningful work, faster than the industry average.

Faster RTW vs average
60%
Compliance rate
98%
Penalty exposure
$0
A return to work coordinator shows an injured worker in a moon boot his recovery plan on a tablet, and both are smiling
Our 6-stage process

A clear pathway back to work

Every injured worker has a unique recovery journey. Our structured 6-stage RTW framework ensures no step is skipped, every obligation is met, and recovery outcomes are optimised.

  1. Stage 01

    Injury Notification & Claim Lodgement

    Immediate incident reporting, employer obligations checklist, insurer notification and claim lodgement managed within statutory timeframes to avoid penalties.

    WC Act compliant
  2. Stage 02

    RTW Coordinator Assignment

    A dedicated, accredited RTW Coordinator is assigned to the case, acting as the single point of contact between worker, employer, treating practitioners, and insurer.

    Accredited coordinators
  3. Stage 03

    RTW Plan Development

    A written RTW Plan is created in consultation with the worker and their treating practitioner, including suitable duties, graduated hours, and clear milestones reviewed weekly.

    Legally documented
  4. Stage 04

    Suitable Duties & Workplace Adjustment

    We identify modified or alternative duties within medical capacity, coordinate ergonomic assessments, and liaise with supervisors to ensure a safe, supportive reintegration environment.

    WHS integrated
  5. Stage 05

    Progress Monitoring & Communication

    Regular case conferences, digital progress tracking, and documented touchpoints ensure the plan stays on course, with proactive escalation if recovery stalls or barriers emerge.

    Real-time updates
  6. Stage 06

    Full Capacity & Case Closure

    Medical clearance obtained, pre-injury duties formally reinstated, final documentation completed and archived. Claim closure coordinated with the insurer for a clean, compliant conclusion.

    Audit-ready records
Free return to work health check

Take a return to work test right now.

Twelve plain-English questions on how well your business manages workplace injuries, workers compensation and return to work. You'll see your score, and the areas to fix first, straight away.

  • 12 questions
  • About 3 minutes
  • Instant score out of 36
Return to Work Health Check
Platform features

Everything managed in one compliant portal

BizPort's RTW module centralises every task, form, communication, and deadline in one place, giving coordinators, employers, and insurers full visibility with zero paperwork chaos.

  • Digital RTW plan builder

    Create, share, and update RTW plans in real time with e-signature from all parties, fully compliant with state-specific Workers' Compensation requirements.

  • Deadline & obligation tracker

    Automated alerts for lodgement deadlines, weekly review milestones, and insurer reporting windows, so nothing slips through the cracks.

  • Multi-party case conferencing

    Coordinate meetings between the worker, GP, specialists, insurer, and employer through the platform, with automatic minutes and action logs.

  • Insurer & claims reporting

    Auto-generate progress reports in insurer-required formats, reducing administrative burden and accelerating claim resolution.

What's included

Full RTW service suite

Every folder works together so your business has end-to-end coverage from the moment an injury is reported to the day the worker returns to full duties.

RTW folder 01

Injury Notification & Claim Lodgement

Immediate incident reporting, employer obligations checklist, insurer notification and claim lodgement managed within statutory timeframes to avoid penalties.

RTW folder 02

RTW Coordinator Assignment

A dedicated, accredited RTW Coordinator is assigned to the case, acting as the single point of contact between worker, employer, treating practitioners, and insurer.

RTW folder 03

RTW Plan Development

A written RTW Plan is created in consultation with the worker and their treating practitioner, including suitable duties, graduated hours, and clear milestones reviewed weekly.

RTW folder 04

Suitable Duties & Workplace Adjustment

We identify modified or alternative duties within medical capacity, coordinate ergonomic assessments, and liaise with supervisors to ensure a safe, supportive reintegration environment.

RTW folder 05

Progress Monitoring & Communication

Regular case conferences, digital progress tracking, and documented touchpoints ensure the plan stays on course, with proactive escalation if recovery stalls or barriers emerge.

RTW folder 06

Full Capacity & Case Closure

Medical clearance obtained, pre-injury duties formally reinstated, final documentation completed and archived. Claim closure coordinated with the insurer for a clean, compliant conclusion.

Know your obligations

Employer & worker responsibilities

Under Australian Workers' Compensation legislation, both employers and workers have legal obligations when a workplace injury occurs. BizPort ensures both parties are guided through every requirement.

Employer obligations

Under Workers' Compensation legislation

  • Report the injury to your Workers' Compensation insurer within the required statutory timeframe (typically 48 hours of being notified).
  • Appoint an accredited RTW Coordinator (mandatory for employers above the prescribed wage threshold in most states).
  • Develop a written RTW Plan in consultation with the worker and their treating practitioner within required timeframes.
  • Provide suitable duties where reasonably practicable, consistent with the worker's medical capacity and work restrictions.
  • Maintain employment of the injured worker for the prescribed period and ensure no adverse action is taken in relation to the injury.
  • Cooperate with the insurer, treating practitioners, and the RTW Coordinator throughout the recovery and claims process.

Worker obligations

Under Workers' Compensation legislation

  • Notify the employer of the injury as soon as practicable and provide a medical certificate from a treating practitioner if required.
  • Participate actively in the development of the RTW Plan and engage constructively with the RTW Coordinator and treating practitioners.
  • Undertake suitable duties offered by the employer that are within their medical capacity, unless their treating practitioner certifies otherwise.
  • Attend medical appointments and treatment sessions as directed by treating practitioners and required by the insurer.
  • Provide updates on their medical condition and recovery progress to the employer and insurer as required under the claims process.
  • Take reasonable steps to ensure their own recovery and cooperate with any rehabilitation or retraining programs arranged in support of their RTW.
Our support levels

Every BizPort module comes with a flexible support level.

From fully self-managed to completely done for you. Your choice.

We've all tried a new software program, been given the login, then left to work it out with no support. After a while, you don't use it at all. We won't do that to you.

What usually happens

  1. You sign up, maybe on a free trial.

  2. It's more complicated than the demo, and there's no one to show you how it works.

  3. A couple of months later, nobody's logging in.

Good software, wasted, because nobody stuck around to help.

So for your first three months, we don't leave you to it.

  • We set up every module you've chosen.

  • We train your team on how to actually use it.

  • We stay close enough to catch mistakes before they become problems.

Why three months? It's roughly one full compliance cycle: long enough to see the system do its job, not just learn where the buttons are.

After that, it's your call.

  • Self-manage and save
  • Meet us in the middle
  • Keep full support

You can change the services you need and the support levels you want, up or down, whenever you want to. No penalties. It's a fully flexible modular service.This flexibility starts after the initial 3 months at Level 3, so that you can fully understand the capabilities of these services and support levels and make an appropriate decision for your needs.

Level 1

Self-Managed

You run the platform independently. Full access to all your selected modules. You set the pace, manage your own documents, and handle compliance tasks in-house.

  • Full platform access
  • Self-paced module management
  • Access to the BizPort knowledge base
  • Email support (business hours)
Workload split
You 100%BizPort 0%

Available after Month 3

Level 2

On-Call Support

You manage your modules day-to-day, with BizPort specialists available when you need a hand. Perfect for teams that are confident but want expert backup on call.

  • Full platform access
  • On-demand specialist support
  • Priority email & chat response
  • Quarterly compliance check-in
Workload split
You 90%BizPort 10%

Available after Month 3

Level 3 · Default

Guided Partner

Our team works side-by-side with yours. We guide you through every module you've selected, help build your documents, run your first compliance cycles, and train your staff, together.

  • Dedicated BizPort implementation partner
  • Step-by-step module setup & training
  • Document templates built with you
  • Monthly compliance review calls
  • Staff onboarding support
Workload split
You 40%BizPort 60%

Continues after Month 3 unless you select another level

Level 4

Done For You

BizPort handles almost everything. Your compliance is managed, maintained, and monitored by our specialists, so you can focus entirely on running your business.

  • Full compliance management by BizPort
  • Documents drafted, reviewed & maintained
  • Proactive risk alerts & remediation
  • Audit preparation & representation
  • Dedicated account manager
Workload split
You 10%BizPort 90%

Available after Month 3

Not sure where to start?

Talk to our team about which RTW folders fit your business.

Nothing changes unless you do. Try it NOW.

Compliance and risk management for growing businesses.

Get in touch

Social Responsibility

We acknowledge the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters and culture. We pay our respects to their Elders, past, present and emerging.

We have zero tolerance for modern slavery and human trafficking.

We are committed to ethical business practices and enforce strict controls to keep our operations entirely free from exploitation.

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