Get Your People Back Safe & Compliant.
BizPort's Return to Work specialists design structured recovery pathways that minimise lost-time injury costs, meet every Workers' Compensation obligation, and get your team members back to productive, meaningful work — faster than the industry average.
A Clear Pathway Back to Work
Every injured worker has a unique recovery journey. Our structured 6-stage RTW framework ensures no step is skipped, every obligation is met, and recovery outcomes are optimised.
Injury Notification & Claim Lodgement
Immediate incident reporting, employer obligations checklist, insurer notification and claim lodgement managed within statutory timeframes to avoid penalties.
WC Act CompliantRTW Coordinator Assignment
A dedicated, accredited RTW Coordinator is assigned to the case — acting as the single point of contact between worker, employer, treating practitioners, and insurer.
Accredited CoordinatorsRTW Plan Development
A written RTW Plan is created in consultation with the worker and their treating practitioner, including suitable duties, graduated hours, and clear milestones reviewed weekly.
Legally DocumentedSuitable Duties & Workplace Adjustment
We identify modified or alternative duties within medical capacity, coordinate ergonomic assessments, and liaise with supervisors to ensure a safe, supportive reintegration environment.
WHS IntegratedProgress Monitoring & Communication
Regular case conferences, digital progress tracking, and documented touchpoints ensure the plan stays on course — with proactive escalation if recovery stalls or barriers emerge.
Real-Time UpdatesFull Capacity & Case Closure
Medical clearance obtained, pre-injury duties formally reinstated, final documentation completed and archived. Claim closure coordinated with the insurer for a clean, compliant conclusion.
Audit-Ready RecordsEverything Managed in
One Compliant Portal
BizPort's RTW module centralises every task, form, communication, and deadline in one place — giving coordinators, employers, and insurers full visibility with zero paperwork chaos.
Digital RTW Plan Builder
Create, share, and update RTW plans in real time with e-signature from all parties — fully compliant with state-specific Workers' Compensation requirements.
Deadline & Obligation Tracker
Automated alerts for lodgement deadlines, weekly review milestones, and insurer reporting windows — so nothing slips through the cracks.
Multi-Party Case Conferencing
Coordinate meetings between the worker, GP, specialists, insurer, and employer through the platform — with automatic minutes and action logs.
Insurer & Claims Reporting
Auto-generate progress reports in insurer-required formats, reducing administrative burden and accelerating claim resolution.
Last audit: 14 May 2026
Full RTW Service Suite
Every module works together so your business has end-to-end coverage from the moment an injury is reported to the day the worker returns to full duties.
Injury Notification & Claim Lodgement
Immediate incident reporting, employer obligations checklist, insurer notification and claim lodgement managed within statutory timeframes to avoid penalties.
RTW Coordinator Assignment
A dedicated, accredited RTW Coordinator is assigned to the case — acting as the single point of contact between worker, employer, treating practitioners, and insurer.
RTW Plan Development
A written RTW Plan is created in consultation with the worker and their treating practitioner, including suitable duties, graduated hours, and clear milestones reviewed weekly.
Suitable Duties & Workplace Adjustment
We identify modified or alternative duties within medical capacity, coordinate ergonomic assessments, and liaise with supervisors to ensure a safe, supportive reintegration environment.
Progress Monitoring & Communication
Regular case conferences, digital progress tracking, and documented touchpoints ensure the plan stays on course — with proactive escalation if recovery stalls or barriers emerge.
Full Capacity & Case Closure
Medical clearance obtained, pre-injury duties formally reinstated, final documentation completed and archived. Claim closure coordinated with the insurer for a clean, compliant conclusion.
Employer & Worker Responsibilities
Under Australian Workers' Compensation legislation, both employers and workers have legal obligations when a workplace injury occurs. BizPort ensures both parties are guided through every requirement.
Employer Obligations
Under Workers' Compensation legislation-
Report the injury to your Workers' Compensation insurer within the required statutory timeframe (typically 48 hours of being notified).
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Appoint an accredited RTW Coordinator (mandatory for employers above the prescribed wage threshold in most states).
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Develop a written RTW Plan in consultation with the worker and their treating practitioner within required timeframes.
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Provide suitable duties where reasonably practicable — consistent with the worker's medical capacity and work restrictions.
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Maintain employment of the injured worker for the prescribed period and ensure no adverse action is taken in relation to the injury.
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Cooperate with the insurer, treating practitioners, and the RTW Coordinator throughout the recovery and claims process.
Worker Obligations
Under Workers' Compensation legislation-
Notify the employer of the injury as soon as practicable and provide a medical certificate from a treating practitioner if required.
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Participate actively in the development of the RTW Plan and engage constructively with the RTW Coordinator and treating practitioners.
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Undertake suitable duties offered by the employer that are within their medical capacity, unless their treating practitioner certifies otherwise.
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Attend medical appointments and treatment sessions as directed by treating practitioners and required by the insurer.
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Provide updates on their medical condition and recovery progress to the employer and insurer as required under the claims process.
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Take reasonable steps to ensure their own recovery and cooperate with any rehabilitation or retraining programs arranged in support of their RTW.
Every Bizport Module Comes With A Flexible Support Level.
From fully self-managed to completely done for you - YOUR choice.
Why Every New Client Starts on Level 3 — Guided Partner Support
We've all done it. Bought the software, signed up for the service, and then got left to figure it out ourselves. No training. No one checking in. Just a login and good luck. Six months later, it's the tool nobody opens anymore.
That's exactly why every new client starts here.
For the first 3 months, our team helps build and run the platform alongside you - we don’t leave it up to you to do.
We thoroughly set up every module you chose - train your team on how to actually use it - and stay close enough to catch mistakes before they become problems. Three months — is roughly one full compliance cycle, long enough to see the system actually do its job instead of still learning how to operate it.
By the end of month three, you've lived it. You know what the platform does, what it saves you from, and how it runs day to day. From there, the choice is yours: self-manage and save, meet us in the middle, or keep the full support. No penalties, no lock-in — just a decision you make with real experience behind it.
Self-Managed
You run the platform independently. Full access to all your selected modules — you set the pace, manage your own documents, and handle compliance tasks in-house.
- Full platform access
- Self-paced module management
- Access to the BizPort knowledge base
- Email support (business hours)
On-Call Support
You manage your modules day-to-day, with BizPort specialists available when you need a hand. Perfect for teams that are confident but want expert backup on call.
- Full platform access
- On-demand specialist support
- Priority email & chat response
- Quarterly compliance check-in
Guided Partner
Our team works side-by-side with yours. We guide you through every module you've selected, help build your documents, run your first compliance cycles, and train your staff — together.
- Dedicated BizPort implementation partner
- Step-by-step module setup & training
- Document templates built with you
- Monthly compliance review calls
- Staff onboarding support
Done For You
BizPort handles almost everything. Your compliance is managed, maintained, and monitored by our specialists — so you can focus entirely on running your business.
- Full compliance management by BizPort
- Documents drafted, reviewed & maintained
- Proactive risk alerts & remediation
- Audit preparation & representation
- Dedicated account manager
Get in Touch
1300 859 363
www.bizportservices.com.au
PO Box 2428 Carlingford LPO NSW 2118
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Social Responsibility
We acknowledge the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters and culture. We pay our respects to their Elders, past, present and emerging.
We have zero tolerance for modern slavery and human trafficking.
We are committed to ethical business practices and enforce strict controls to keep our operations entirely free from exploitation.
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